Customized sofas are the wrong size, and the custom wooden doors are 2 cm shorter. Consumer disputes about custom products have been commonplace recently. Yesterday, the reporter learned from the industry and commerce department and the Consumers Association at all levels that the current focus on disputes about custom furniture is mainly "difficult to return and exchange goods." However, the industry and commerce department believes that the merchant claims that “customized products cannot be returned” is a bully clause, and consumers have the right to say no.
According to the industry and commerce department, two months ago, Ms. Li customized three wooden doors in a clothing market in the city. At that time, she paid a total of 15,000 yuan, but when the merchants sent the customized wooden doors to the home, they found three fans. The wooden doors are all 2 cm shorter. After finding the business, it has not given a reasonable answer. Ms. Li found the business sector, but because Ms. Li lost the receipt of the customized product, she could only admit that she was unlucky and could not successfully defend her rights.
Coincidentally, Mr. Chen spent more than 9,000 yuan in a furniture store to customize the sofa, paying a deposit of 2,000 yuan. However, when the merchant came to the door to install, it was found that the two sofas could not be closed, and the merchant admitted that the size was wrong. Mr. Chen requested that the return was rejected, and the merchant indicated that it could be repaired and reinstalled. The merchant believes that the modification of the size does not affect the use, once the custom furniture is returned, it is equal to the waste. Because the two sides did not reach a settlement, the final consumer will complain to the Consumers Association. After the intervention of the Consumers Association, the final merchant agreed to refund the consumer a refund of 2,000 yuan.
In the interview, the reporter learned that with the gradual improvement of consumers' personalization requirements for furniture, the furniture customization market is getting more and more popular. Many merchants will explain that "customized products will not be returned" before consumers customize, but consumers have little constraint on the business, and more depends on the self-discipline and reputation of the merchants. Judging from the data provided by the industrial and commercial departments, it is difficult to reach a consensus on more than half of the complaints about custom furniture, and it is impossible to return the goods. The industry and commerce department stated that if the responsibility for custom furniture cannot be used normally, it should be responsible for the exchange and return of the goods. If the merchant blindly claims that "customized goods can not be returned" is the overlord clause, consumers have the right to say no.
It is understood that at present, there is a lack of standards and management practices for custom furniture in the market. Therefore, in order to ensure the quality of custom furniture, consumers must sign a written contract with the merchant when customizing the furniture, and make detailed appointments on the important contents such as the size, price and material of the furniture. After the furniture is completed, it is necessary to check the goods against the contract, and then install it after confirming that it is correct, and keep a final payment, and then pay after the installation is no problem.
